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1. What is the standard time and charges for delivery?
West Malaysia |
All Items |
RM 10 |
3 Business Days (Klang Valley Only)
5 Business Days (Other Areas in West Malaysia) |
Value Pack |
RM 25 |
East Malaysia |
All Items |
RM 15 |
7 Business Days |
Value Pack |
RM 30 |
2. Can we check the delivery status of my order or locate where my parcel is?
If you have received a “Call Card” from the courier company, it means that the courier company was at your home/office but there was
no one to collect the parcel. Please do contact the number stated on the “Call Card”. However, if you have not, please do contact the
Customer Service Department and they will assist you to check with the courier company and revert back to you on the status of your parcel.
3. I have waited too long for the parcel, can I collect from the store?
It is not possible if the parcel is already on its way to your requested delivery address, but we will try our best to follow up with the courier
company to ensure delivery is done immediately. However, if the parcel is pending for delivery from the warehouse you can collect the
parcel from the store and we will request not to deliver your order.
1. When am I supposed to receive my commissions?
Commission payments are generally submitted to our bank on the 15th day of each month for commissions earned during the previous
month. If the 15th falls on a weekend or holiday the deposit will be made on the next business day after the 15th. Normal banking time
frames of about 2 to 3 working days will apply before the commissions will be available in your account. Holidays and weekends may
cause delays in the payments being credited to the account.
2. What should I do when I still do not receive my commission after the prescribed time frame
mentioned above?
Call and speak to our Business Development personnel. The reasons why you have not received you commission is probably due to one
of the following two reasons.
i. At the time when the commission is being processed, your banking information was not available. This would normally be more
applicable to new enrollments.
ii. Either the banking information provided in your enrollment form was inaccurate or the banking information was inaccurately uploaded
to our database and as such the payment has been rejected by the bank.
If either of these items are the case we will contact you as soon as we are aware of the situation. If you contact us please have your bank
record or statement on hand when contacting our Business Development personnel. If required, please fax your bank record or statement
to us for verification of the bank information.
Toll-Free Tel. Contact: 1800-823-823
(Please choose Option 3 for Customer Service and Option 4 for Business Development)
Toll-Free Fax No: 1800-826-826
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